FAQs

SHIPPING

SHIPPING METHOD

How do you ship and what is the pricing?
Shipping costs vary depending on your delivery location and the shipping option you select.

WHERE DO YOU SHIP?

We offer international shipping to most countries worldwide. However, due to postal challenges, we are unable to deliver to military areas and certain smaller countries. If you're in doubt, feel free to contact us for more information.

HOW DO YOU SHIP?

We ship international orders through reliable mail services. Once your order has been processed by our logistics team, it will be passed to local postal companies for delivery. After arriving in your country, your order will be handled by your local postal service. Please contact your local post office if your package arrives in your country and you need further assistance.

SHIPPING TIMES

How long will my order take to be delivered?

Shipping to the USA & Canada:

  • Order Processing: 2-3 Days
  • Free Shipping: 20 - 45 Days
  • Express Shipping: 15 - 30 Days – $7.95
    Note: Items will reach you within 60 days for insured shipping & handling.

Shipping Worldwide:

  • Order Processing: 2-3 Days
  • Free Shipping: 20 - 45 Days
  • Express Shipping: 15 - 30 Days – $9.95
    Note: Items will reach you within 60 days for insured shipping & handling.

HOW CAN I TRACK MY ORDER?

You will receive a tracking code via email once your order has been processed. This email will guide you on how to track your package. Please note that tracking information may take 2-5 days to update after you receive your tracking code.

WHEN WILL MY TRACKING INFORMATION APPEAR?

Tracking updates should appear within 48-72 hours after receiving your tracking code. If you're not seeing updates, please try again in a few hours.

WHY CAN'T I TRACK MY ORDER?

If you can’t track your order immediately, don’t worry! It may take 2-5 days for the tracking information to appear. In some cases, it could take a few minutes for us to retrieve the tracking data from the carrier. If you still don’t see any updates, please try again later.

WHY IS MY SHIPMENT STATUS UNCHANGED?

Shipment status may not update if there are delays due to factors like weather, customs, or backlogs. Please be patient, and your tracking information should update soon.

WHY DO I HAVE TO PAY AN EXTRA FEE TO SHIPPING COMPANIES FOR RECEIVING MY ORDER?

Shipping companies may charge additional fees or taxes for final delivery, depending on your country’s customs procedures. This is particularly common for remote areas. In most cases, we declare orders as a gift below the order value to avoid this, but if you are charged, please pay the required fee directly to the shipping carrier.

PAYMENT

PAYMENT METHOD

How can I pay for my order?
We accept payments through PayPal and Stripe, two of the most secure payment gateways in the world. Our products are priced in US Dollars, but our system will automatically convert the currency to match your local currency.

  • PayPal is trusted by major retailers like eBay, Asos, and Barnes & Noble.
  • Stripe is used by companies such as Adidas, Under Armour, and Slack.

Rest assured, your payment details are never stored on our servers when using PayPal or Stripe.

WHICH CURRENCY ARE YOU USING?

Our products are priced in US Dollars. However, our system will automatically convert prices to your local currency for easy and seamless checkout.

ORDER

HOW TO PLACE AN ORDER?

To place an order, simply:

  1. Browse our collection and add your desired items to the cart.
  2. Click "Buy Now" and proceed to checkout.
  3. Fill in your information, choose your payment method, and place your order.

It's that easy!

HOW CAN I MODIFY MY ORDER?

If you need to make changes to your order, please contact us within 12 hours of placing your order at support@dealzao.com. After this window, we may not be able to accommodate changes, as your order may already be processed for shipment.

POST-PURCHASE

DEFECTIVE/DAMAGED ITEMS

What if I received a defective/damaged item?
We strive to deliver the highest quality products. However, some damage may occur during shipping. If you receive a defective or damaged item, please reach out to us at support@dealzao.com with details, and we will assist you with a replacement or refund.

WHAT IF THE TRACKING INFORMATION OF MY ORDER SHOWS "RETURNED TO SENDER"?

If your order is marked as "Returned to Sender," follow these steps:

  1. Step 1: Contact your nearest post office with your ID card and tracking code to check the status.
  2. Step 2: If you cannot get an update, email us at support@dealzao.com with your shipping details.
  3. Step 3: If your shipping address matches our records, we’ll be happy to send you a replacement or offer a 50% refund. Please note that this is the final resolution for such cases.

If the issue was due to an incorrect address you provided, we may require an additional payment for re-shipping.

SHIPPING ISSUES

WHAT SHOULD I DO IF I PROVIDED THE WRONG SHIPPING ADDRESS?

If you notice that you've provided an incorrect shipping address, please contact us immediately at support@dealzao.com with your correct details. If your order has not yet been shipped, we will update the address. However, if your order has already been shipped, we cannot change the address or resend the item without an additional fee.

TRACKING SHOWS "RETURNED TO SENDER," WHAT SHOULD I DO?

If your package is returned to sender due to an incorrect or insufficient address, or if you missed the delivery attempt, we are unable to take responsibility for the error. We recommend contacting your local postal service for assistance. If the issue is on our end, we will gladly resend the package or offer a resolution.